Terms & Conditions

1. Booking & Confirmation

• All bookings require a 50% deposit to secure reservation; balance is due 15 days prior to departure.
• Confirmation is sent via email within 24 hours of payment receipt.
• For last-minute bookings (within 72 hours of departure), 100% payment is required upfront.

2. Payments

• We accept payments via bank transfer (Banco de la Nación, Interbank), PayPal, and major credit cards (Visa, Mastercard).
• International transfers are subject to bank fees; clients are responsible for intermediary charges.
• All prices are in USD or PEN (as specified) and include VAT (IGV) where applicable.

3. Cancellation & Refunds

• More than 30 days before departure: 95% refund (5% admin fee)
• 15–30 days before: 75% refund
• 8–14 days before: 50% refund
• Less than 7 days before or no-show: No refund
• Inca Trail permits are non-refundable and non-transferable once issued by the Peruvian Government.

4. Responsibilities

• We provide licensed guides, transportation, entrance fees (as per itinerary), and stated meals.
• Travelers are responsible for valid passports, visas (if required), travel insurance, and personal expenses.
• We are not liable for delays or cancellations caused by weather, strikes, political unrest, or other force majeure events.

5. Health & Safety

• Travelers must disclose medical conditions that may affect participation (e.g., heart conditions, severe asthma).
• We reserve the right to refuse service if a participant’s health or behavior poses a risk to themselves or the group.
• All guides are trained in first aid and carry satellite communication devices on remote treks.

6. Code of Conduct

• Respect for local communities, sacred sites, and the environment is mandatory.
• Drone use is prohibited without prior authorization from authorities and landowners.
• Disruptive, disrespectful, or unsafe behavior may result in expulsion from the tour without refund.

7. Privacy & Data

• Your personal data (name, passport, contact info) is used solely for booking, logistics, and legal compliance.
• We do not sell or share your information with third parties, except as required by Peruvian law (e.g., INRENA for Inca Trail permits).
• Photos/videos taken during tours may be used for promotional purposes unless you opt out in writing.

8. Amendments

Super Tour Machu Picchu reserves the right to amend these Terms and Conditions at any time. Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of our services constitutes acceptance of changes.