Official Document

Complaints Book

In accordance with the Consumer Protection and Defense Code — Law No. 29571

SUPER TOUR MACHU PICCHU S.A.C

RUC: 20610280065

Cusco, Perú

Complaint Form

SUPER TOUR MACHU PICCHU S.A.C · RUC 20610280065

Law No. 29571

1 Complainant's Details

Full name *

ID / Foreign Resident Card *

Phone *

Email address *

Address

Country

2 Product or Service Identification

Type *

Service Contracted service

Product Purchased product

Claimed amount

Description of the product or service

3 Complaint or Grievance Details

Action type *

Complaint Dissatisfaction with the product or service, requires a mandatory response

Grievance Dissatisfaction with customer service, no direct financial impact

Complaint or grievance details * (min. 20 — max. 2,000 characters)

Request or claim * (max. 1,000 characters)

By submitting this form you confirm that the information is accurate and agree that SUPER TOUR MACHU PICCHU S.A.C (RUC 20610280065) processes your data solely to manage your complaint in accordance with Law No. 29571 and its Regulation D.S. No. 011-2011-PCM.

SUPER TOUR MACHU PICCHU S.A.C RUC: 20610280065

Response within 30 days max.

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We operate under the regulations and standards of Peru's leading tourism entities.