Privacy Policy

Last Updated: December 20, 2025

At Super Tour Machu Picchu, we deeply respect your privacy. This policy explains how we collect, use, protect, and share your personal information when you visit our website, book a tour, or contact us.

By using our services, you consent to the practices described below.

1. Information We Collect
We may collect the following personal data:

• Personal Identification: Full name, date of birth, nationality, passport or ID number (required by Peruvian authorities for Machu Picchu and Inca Trail permits).
• Contact Details: Email address, phone number (including WhatsApp), and mailing address.
• Travel Preferences & Needs: Dietary restrictions (e.g., vegetarian, allergies), mobility requirements, accommodation preferences, and emergency contact information.
• Technical Data: IP address, browser type, device information, and pages visited on our website (via cookies and analytics tools).

2. How We Use Your Information
Your data is used only for legitimate and necessary purposes:

• To process bookings, issue tickets, and secure official permits (mandatory for entry to Machu Picchu and the Inca Trail).
• To communicate with you before, during, and after your trip (itinerary updates, confirmations, support).
• To ensure your safety and well-being (e.g., sharing emergency contact details with our guides in case of need).
• To improve our services, website functionality, and customer experience.
• To comply with legal obligations under Peruvian law (e.g., reporting to MINCETUR, DIRESA, or the Ministry of Culture when required).

3. Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share it only under the following circumstances:

• With Government Authorities: Passport and personal details are submitted to the Peruvian Ministry of Culture to obtain Machu Picchu and Inca Trail permits — this is a legal requirement.
• With Trusted Service Providers: Local hotels, transportation partners, licensed guides, and porters — all bound by confidentiality agreements and trained in data protection.
• For Legal Compliance: If required by law, court order, or to protect our rights, safety, or property.

4. Data Security
We implement appropriate technical and organizational measures to safeguard your information:

• All website forms use SSL encryption (HTTPS).
• Digital files are stored on password-protected systems with limited staff access.
• Physical documents are kept securely at our office (Portal Espinar 188, Cusco).
• Staff receive regular training on confidentiality and data protection best practices.

5. Cookies
Our website uses cookies to enhance your experience:

• Essential Cookies: Enable booking functionality, language preference, and session management (cannot be disabled).
• Analytics Cookies: We use Google Analytics (with IP anonymization) to understand traffic and improve our site.
  You may manage or disable non-essential cookies via your browser settings.

6. Your Rights
Under Peruvian Law No. 29733 (Personal Data Protection Law), you have the right to:

• Access, correct, update, or request deletion of your personal data.
• Withdraw your consent at any time (note: this may limit our ability to provide services).
• File a complaint with the Peruvian Authority for Consumer Protection (INDECOPI) if you believe your rights have been violated.
  To exercise these rights, please contact us directly (see Section 8).

7. Children’s Privacy
We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe we have such data, please contact us immediately for deletion.

8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top will be revised accordingly. Continued use of our services after changes constitutes your acceptance.

Protection Against Sexual Violence
We are committed to maintaining a safe environment free from all forms of sexual violence. Harassment, exploitation, abuse, or any conduct that violates the physical, psychological, or emotional integrity of individuals is strictly prohibited. We implement prevention, awareness, and immediate response measures to address reports of sexual violence, guaranteeing confidentiality, respect, and support for victims. Failure to comply with this policy may result in legal sanctions and immediate termination of access to our services.

Questions or Concerns?
For inquiries about this policy or to exercise your data rights, please contact:

Roxana Merma Orellana
DNI: 23977371
Email: [email protected]
WhatsApp: +51 984 982 380
Address: Portal Espinar 188, Cusco, Peru